E3A-JA3A-F11 Datasheet, PDF (60/60 Pages) Magnetrol International, Inc. – Liquid Level Displacer Transmitter

ASSURED QUALITY & SERVICE COST LESS
Service Policy
Owners of Magnetrol may request the return of a control or
any part of a control for complete rebuilding or replace-
ment. They will be rebuilt or replaced promptly. Controls
returned under our service policy must be returned by
Prepaid transportation. Magnetrol will repair or replace the
control at no cost to the purchaser (or owner) other than
transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our control;
or, is NOT covered by the warranty, there will be charges
for labor and the parts required to rebuild or replace the
equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this
is desired, notify the factory of both the model and serial
numbers of the control to be replaced. In such cases, credit
for the materials returned will be determined on the basis of
the applicability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
For Technical Support contact one of the offices listed
below.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory, prior to the material’s return. This is available
through Magnetrol local representative or by
contacting the factory. Please supply the following
information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
NOTE: See Electrostatic Discharge Handling Procedure on
page 10.
NOTE: If unit needs to be returned, the displacer must be
secured to prevent damage in transit.
5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax [phone] • www.magnetrol.com
145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax [phone]
Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax [phone]
Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax [phone]
Copyright © 2009 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.
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BULLETIN: 48-640.1
EFFECTIVE: June 2009
SUPERSEDES: February 2009