80-5212-322 Datasheet, PDF (28/28 Pages) Magnetrol International, Inc. – RF Point Level Switches

ASSURED QUALITY & SERVICE COST LESS
Service Policy
Owners of Magnetrol/STI controls may request the return
of a control or any part of a control for complete rebuilding
or replacement. They will be rebuilt or replaced promptly.
Controls returned under our service policy must be returned
by prepaid transportation. Magnetrol/STI will repair or
replace the control at no cost to the purchaser (or owner)
other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our control;
or, is NOT covered by the warranty, there will be charges
for labor and the parts required to rebuild or replace the
equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this
is desired, notify the factory of both the model and serial
numbers of the control to be replaced. In such cases, credit
for the materials returned will be determined on the basis of
the applicability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory, prior to the material's return. This is available
through Magnetrol’s or STI’s local representative or
by contacting the factory. Please supply the following infor-
mation:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
NOTE: See Electrostatic Discharge Handling Procedure
on page 8.
5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax [phone] • www.magnetrol.com
145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax [phone]
Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax [phone]
Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax [phone]
5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4028 • Fax [phone] • www.sticontrols.com
Copyright © 2007 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.
Magnetrol, Magnetrol logotype and Kotron are registered trademarks of Magnetrol International.
STI and STI logotype are registered trademarks of Magnetrol International.
CSA logotype is a registered trademark of Canadian Standards Association
Mylar® is a registered trademark of DuPont
Teflon® is a registered trademark of DuPont.
BULLETIN: 50-605.13
EFFECTIVE: May 2004
SUPERSEDES: November 2000