KX-TDA5 Datasheet, PDF (9/12 Pages) Panasonic Semiconductor – A complete communications solution

Incoming Call Distribution
The KX-TDA can be programmed to handle incoming calls
so they get to the correct department or individual without
any disruption to the caller. No matter what type of business
you are in, the KX-TDA can manage your incoming calls.
The options are almost limitless. Calls can be directed
to a specific individual, group, a live attendant, an auto
attendant, voice mail or any combination of those just
mentioned.
Direct Inward System Access (DISA)
With the optional KX-TDA0191 4-Channel Message Card,
the KX-TDA100 and KX-TDA200 systems allow an outside
caller to access specific system features without operator
assistance, as if the caller had an extension in the system.
The outside caller can have direct access to the following
features: single-digit access to extensions, outside party
calling, intercom calling to an extension, modem (for
remote system administration), external paging (for TAFAS),
phantom extension and extension group. Additionally, callers
can be required to dial a security code to access extensions
or the system’s outside lines.
DISA also offers a built-in Auto Attendant. With the Auto
Attendant you can record a preprogrammed message for
incoming calls. This message would direct callers to press
a certain number for the extension they wish to reach. By
doing so, the Auto Attendant can route callers to their
desired location through answering a few preprogrammed
questions. This will save time for both the caller and those
who would otherwise have to direct call traffic.
Universal Call Distribution
With Universal Call Distribution incoming calls are evenly
distributed to operators or agents logged into a specific
UCD group, such as required by a travel office, customer
service center, etc. Four different outgoing messages can
be recorded and played back in a cycle, and a separate
extension can be assigned for overflow calls. Members of a
UCD group also have the capability to temporarily remove
themselves from the group. This allows members to go
to lunch or finish paperwork before taking another call.
They can then return to the group when they are ready to
answer calls.
Call Forwarding
There are four types of call forwarding – all calls, busy, no
answer and busy/no answer. With these four options your
calls can be forwarded whenever and however you like.
And, all four options can be established by dialing a code
or programming a feature key to forward your calls to a
specific destination. You can also forward group calls, as
well as, internal and external calls that can be forwarded to
an internal extension or an external telephone number. Each
call can be forwarded up to four times.
Incoming intercom and transferred calls to your extension
can easily be forwarded to you outside the office. You can
now forward your calls to your cell phone, another location
or even your home. Calls can reach you almost anywhere
in the world, 24 hours a day, 7 days a week. Another great
feature is “follow-me” programming, which allows you to
remotely set Call Forwarding from another phone within
your organization, so calls to your extension will reach you
while you roam.
Caller ID/Call Logging¹
Caller ID displays the incoming caller’s phone number, or
name and number (if provided by the local phone company),
when used with a Panasonic system display phone. Calls
that are answered or not answered that are directed to a
group or an individual extension can be logged, and the
total calls that can be logged is assignable through system
programming on a per extension basis. Logged calls can
be called back by going off-hook while viewing the INFO
screen and pushing the redial key. There are also up to
1000 programmable entries of name and number for Caller
ID service that can be administered by either the user or the
system programmer.
Caller ID information can be modified. Generally, when a call
comes up on the Caller ID screen it is listed with the area
code. However, when you want to redial that number you
may not need to dial the area code and therefore would
want to strip off the area code from the Caller ID log. You
can program personal bins for the logged information of
each caller and then set preferences for how you would like
to call that person back. For example, someone may always
call you from their cell phone, but prefer that you return their
call on their home phone. When the Caller ID information is
logged for that person you can direct it to dial their home
number every time it identifies their cell phone number.
Voice Mail Integration
The final step in designing your system to handle calls
is voice processing. Panasonic has numerous voice
processing models to choose from, each containing a
built-in auto attendant, interview service and voice mail.
The KX-TDA100 and the KX-TDA200 feature built-in
software that digitally integrates with Panasonic voice
processing systems providing a high-speed communication
path between the PBX system and the voice processing
system. This proprietary interface enables a variety of other
innovative voice mail features such as:
• Live Call Screening
• Remote Live Call
Screening
• Two-Way Record
• Two-Way Transfer
• Intercom Paging
• Direct Mailbox Access
• Auto Configuration
• Caller ID¹ Routing
• Caller ID¹ Name
Announce
• Caller ID¹ Personal
Greeting
1 - Requires subscription to a fee-based telephone service.